Call handler

Robert Half is recruiting for 5 Call Handlers on behalf of a growing Health advisory company.

The role will be office based and is a permanent position within the Call Handling team. The salary on offer for this role will be starting at £22,781 then rising to £25,000 on completion of training.

This role will entail speaking with customers who are seeking advice and offering them support for their circumstances. You will be working as part of a team to ensure high quality service and with an empathetic approach.

Specific duties will include :

• Provide professional but empathetic service throughout the call
• Able to anticipate the customer need and action to ensure process is managed in its entirety
• Support customers through the call providing options and guidance
• Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
• Maintain accurate records on the system ensuring making sure the highest standards of data integrity are upheld
• Work with wider team to resolve complex issues & escalate issues where needed
• Continuously strive to exceed customer expectations and deliver exception service

You will need previous experience within one or more of the following : Call Centre Roles, Customer Service, Account Management