Graduate IT Support AnalystLooking for a recent graduate (2023 / 2024) with a BSc 2 : 1 / First in computer related subjests. Will also consider BEng (Hons) in CumputingWe have a fantastic opportunity for a junior IT Support Analyst (Recent UK University graduate with a degree in Computer Science / Computing / similar) with at least 6 months + 1st line IT Support experience and previous administration of Microsoft Active Directory, Azure, M365 & Office 365 as well as experience in supporting Windows 10 & Windows 11 OSEssential functions of the job

• Provide 1st level support for all desktop end-user issues and advanced troubleshooting across all relevant IT verticals (end user hardware, mobility, desktop applications, printing / scanning, network fundamentals, updates, and patching, etc.)
• Deploy equipment such as computers, laptops, printers, mobile phones and the associated
• technology behind such devices (OS imaging, application installation, Mobile Device Management, security hardening, etc.)
• Provide users with mailboxes, licenses and permissions on both on-premises Active Directory / Azure AD, as well as Office 365 and 8x8 unified comms solution.
• Maintain accurate documentation and designs of system configurations, architecture, and network / operating procedures.
• Develop and maintain processes around systems management, security, hardware, and software inventory; physical maintenance of systems as required.
• Perform routine daily / monthly / annual IT tasks i.e., system back-ups, validating security controls, review log management system, anti-virus checks etc.
• Action on / off boarding tasks in accordance with company policy and procedure.
• Maintain records of company hardware and software assets.
• Other responsibilities :
• Adhere to all relevant legislation, policy, procedure and best practice guidance.
• Prioritise and personalise response and support to Senior level (Exec / C-suite) staff when appropriate.
• Consistently provide the highest level of service to all IT stakeholders.
• Escalate any issues or concerns to senior staff within the team as and when necessary.
• Update knowledge of emerging and new technologies. Adapt to external and internal technological changes and implementations.
• Be alert to and communicate any technology software that may enable improved internal efficiencies, improvement to the end-user experience or drive general innovation and creative solutions.
• Perform other duties as may be assigned from time to time.Education or qualifications
• ITIL Service Management / IT certification in service support, MCSA, Comp TIA
• In lieu of education – equivalent combination of education and directly related experience
• Experience required :
• 6 months + 1st line IT Support experience
• Previous administration of Microsoft Active Directory, Azure, M365 & Office 365
• Experience in supporting Windows 10 & Windows 11 OS
• Proven record of working in a fast-paced environment