Resident Customer Services Associate

Location : Sutton, Surrey Salary : £28,300 per annum Job Type : Full-timeJoin a global leader in rental housing and make a real impact in residents' lives.We’re currently recruiting for a Resident Services Associate on behalf of a leading real estate company with a growing presence in the UK. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment. The role is a 12 month maternity role.About the CompanyOur client is a global real estate leader, active in investment, development, and property management. In the UK, they’re rapidly expanding their portfolio, which includes high-quality student accommodation and Build-to-Rent (BTR) communities. They pride themselves on creating inclusive, well-managed communities built on respect, integrity, service, and teamwork.You will work 5 days per week, with shifts from Monday to Friday scheduled as either 8 : 00 am to 5 : 00 pm or 10 : 00 am to 7 : 00 pm. Additionally, you’ll be required to work 2 Saturdays per month from 9 : 00 am to 4 : 00 pm. When you work a Saturday, you’ll receive a day off during the week in return.The RoleAs a Resident Services Associate, you’ll be at the forefront of delivering a first-class resident experience. You’ll help build a welcoming, safe, and vibrant community environment, ensuring tenants feel valued and supported.Key Responsibilities : Deliver a high-quality front-of-house and resident support serviceAssist with tenancy processes, maintenance requests, and general administrationSupport leasing and marketing activities, including property toursHelp organise and run community eventsEnsure compliance with health and safety standardsParticipate in a shared on-call rota for emergency supportIdeal Candidate : Strong customer service or hospitality experience (BTR or PBSA experience is a plus)Confident communicator with great interpersonal skillsOrganised, proactive, and a natural problem-solverFriendly, flexible, and passionate about delivering great serviceWhat’s on Offer£28,300 annual salarySupportive, vibrant work environmentCareer development in a global organisationA role where you can truly make a difference to residents' everyday livesInterested? Apply now and be part of a growing team that's transforming rental living across the UK