Assistant Head Butler

Job Description

Job Title : Assistant Head ButlerDepartment : Butlers - Front of HouseInspired and Supported by : Head Butler & Director of Rooms Operations

Your purpose will be :

To support the Head Butler in leading a world-class Butler Team, delivering ultra-personalised service and curating unforgettable guest experiences. You will help drive excellence across all touchpoints of the guest journey, ensure consistency in service standards, and foster a culture of emotional intelligence, attention to detail, and genuine care.You will be accountable for : Personalizing and perfecting our guest experience by providing exceptional serviceAssisting the Butler Team with the day-to-day operationDriving revenue through Rooms and Food and Beverage operations by upselling and cross-sellingLiaising proactively with all hotel departments (including Front Office, Housekeeping, Engineering, Culinary, Concierge, and Security teams) to choreograph a seamless guest experienceCommunicating guest requests and follow-ups with clarity and urgencyCreating the perfect environment and ambience for all our guests, from arranging floral arrangements to any in-suite entertainment (e.g., private dinner, press event, in-room massage, etc.)Creating and constantly keep updating a strong preference databaseEnsuring all Butlers are trained in-suite services, technology, amenities and training Butlers in their performance and work-related activitiesInspecting all butler areas, including occupied and non-occupied suitesWardrobe management skills including but not limited to packing and unpackingMonitors VIP suite guest arrivals so that special arrangements of the setup, also flowers and food & beverage amenities, are ready upon arrivalEnsuring that all Butlers are trained to confirm the Butler SOPs, LQA & Forbes standardsAttending to challenging situations with outstanding problem-solving skills to perform swift service recoveryEnsuring Health & Safety rules and regulations are adhered to and carrying out required risk assessmentsMentoring and motivating the Butler team, setting the highest service standards through daily briefings, coaching, and hands-on trainingFostering a culture of excellence, protocol and etiquette, emotional intelligence, and attention to detailAssisting in recruitment and continuous skill development of junior membersStepping confidently into the Head Butler role when needed, ensuring consistency in the operation is maintainedOversight of payroll processes and rota (staff scheduling) managementQualifications

What you will need to do in this role?3 5 years supervisory experience in a luxury hospitality environment with at least 12 years in a butler or guest experience supervisory roleProven experience in delivering ultra-personalised service in a five-star Forbes-rated environmentOutstanding communication skills, both written & verbal and exceptional grooming and poiseA confident & dynamic speaker, able to communicate and interact effectively with all levels of an organizationEnthusiastic and positive personality with the ability to build trusting relationships with others.Proven organizational skills, works well on their own. Able to set and meet deadlines with quality resultsKnowledge and experience with the softwares - Opera, actabl, alliants,Applicable job related skills as per Accountable DutiesPlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.Additional Information

Whats in it for you?Competitive salary, pension, and life assurance3133 days of holiday (including public holidays)Cashback for

wellbeing / healthcare

expenses & PerkboxExclusive discounts :

Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890

Free stay at The Savoy after probationColleague restaurant, interfaith prayer room and wellness roomLaundry services for all colleaguesGym access, cycle-to-work scheme and Virgin Active membership discountSeason ticket loan for commutingEmployee assistance programEnglish classes, optician reimbursements, and local discounts for F&B and retail

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