Senior Customer Care Specialist

Job Title : Senior Customer Care Specialist Location : Deeside Contract : 12 Months / Hybrid 2 days onsiteHours : 35 Hours Rates : £134.62 per dayDuties and Responsibilities To ensure all orders are placed & validated accurately within the order cut off time.The scope of the role is Order Management, Customer contact, liaison with 3PL's and Market functions and Customer Masterdata.EDI order maintenance & management, reviewing EDI blocked orders, Customer portals & catalogues.Creating Backorder & Delivery Notification Reports.Email inbox management, responding quickly and efficiently to queries and requests.Daily Order Checks to ensure order blocks are maintained and updated to avoid delaysResponding to customer telephone calls, ensuring customer queries are answered as efficiently as possible. Measures of success in the role will by clear objectives and KPI reports to support daily activity and performance measurement. Experience and QualificationsDemonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately. Strong communication skills both oral and written ensuring desired outcomes are understood and achievedHas good interpersonal skills, able to deal at all levels, develops relationships within the organizational structure to assist in goal achievementEnsure all work is completed within required deadlines and all audit reporting is actionedCoordinate and assist with audit requirementsMust be proficient in standard software applications including Microsoft Outlook and advanced excel skills and to have a complete understanding of Sales and Distribution modules of SAPDemonstrate sufficient knowledge of internal / external processes and procedures to troubleshoot and correct problems Qualifications / Education : Proven experience of Customer Service and order entryAbility to communicate at all levels within the organisationProven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.Experience and knowledge of SAP / ESKER (preferable)Proven experience in Customer / Distribution preferably in a Health Care EnvironmentStrong motivational skillsCompetent in using Excel / WordProficient communicator both written and verbalAble to operate in a Team environment. Language : Speaking : English

• French and / or DutchWriting / Reading : English
• French and / or Dutch
• additional languages as requiredCarbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy