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Assistant Hospitality Manager

The Sustainability CentreWeston, England, United Kingdom

8 hours ago

Job type

Full-time

Permanent

Job description

Are you looking for a career development opportunity in Hospitality?

This is an exciting opportunity for an individual who has prior knowledge and experience within the

hospitality industry, enthusiasm for the wider work of the Sustainability Centre and who shares our ethosand purpose.Are you energetic, hardworking, enthusiastic, and enjoy working as part of a team?

Our South Downs Eco Lodge has a 39 bed self-catering wing; a newly re-furbished 25 bed & breakfast

wing with bed & breakfast catering options; a small family campsite with off-grid yurts; indoor meeting rooms and Woodland Hall all set within our 55 acre woodland site.This is a full-time, permanent role and flexibility in working hours is a requirement with weekend work

expected.The Assistant Hospitality Manager is part of our management team and has a leading role in managing our overnight accommodation and group bookings.This is an exciting opportunity for an individual who has prior knowledge and experience of management within the hospitality industry. The successful candidate should be energetic, hardworking, enthusiastic, and enjoy working as part of a team and to be able to use and act on their own initiative.The Sustainability Centre has always sought to lead by example, offering practical solutions through our own experience, actions and knowledge. We are an example of authentic sustainable living in action offering transformative experiences and empowering people to live differently. Enthusiasm for the wider work of the Sustainability Centre and someone who shares our ethos and purpose would be a definite advantage.HOURS OF WORK

37.5 hours per week

Flexibility in working hours is a requirement with weekend work expectedDBS CHECK

This post is subject to a satisfactory DBS checkKEY BENEFITS

Great place to work
An opportunity to help us develop and shape the business and Centre
A career development opportunity for you to gain experience of how to embed authentic sustainability in the Hospitality sector
Competitive pay rate
Holiday pay
Pension
Mindful EmployerKEY TASKS
Ensuring that the South Downs Eco Lodge, campsite and The Sustainability Centres facilities are cleaned and maintained to a high standard
To provide a welcome service to guests including checking them into their accommodation
Working alongside other members of the accommodation team to achieve shared goals

leading by example

Ensuring high standards of customer service to support our ethos of exceeding expectations

Able to manage bookings and payments over the phone, via email and online booking system

Able to respond to telephone and email messages efficiently and effectively

Able to undertake routine maintenance and repairs

Report any complaints and other feedback to the Accommodation Manager.

Maintain excellent communication between other staff within your own team and across the organisation and site.

Work closely with other staff to provide an excellent service to internal clients such as residential schools bookings and residential courses for adults

To undertake other duties and tasks appropriate to the roles and as directed by the Accommodation Manager, Centre Manager or CEOKEY SKILLS

Knowledge and experience of the hospitality industry

Experience of managing staff and resources

Experience of reporting effectively

Understanding of customer service and the need to recognise the specific requirements of a wide range of groups

Understanding of the importance of policies to safeguard children and vulnerable adults

Understanding of Health and Safety legislation and practice

Ability to carry out routine tasks while maintaining high standards work

Knowledge of the environmental and / or Sustainable Development sector

Experience of using IT including email and in-house IT systems e.g. Booking Systems

The ability and willingness to work flexibly

The ability to work with a range of different groups including corporate clients, schools and groups of vulnerable adults

Ability to work on own initiative, prioritise and manage your own time and workload

Ability to undertake practical and physical work

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Assistant Hospitality • Weston, England, United Kingdom