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2nd line Technical Support Analyst

2nd line Technical Support Analyst

Cameron Clarke AssociatesWestbury on Trym, Bristol, England
16 days ago
Job type
  • Full-time
  • Quick Apply
Job description

2nd line Technical Support Analyst |Westbury on Trym | Full Time - 8.45 – 5.30 Monday – Friday | £32,000 - £36,000 Per Annum

Our client has been providing reliable, customer-centric and high-quality IT support services and solutions to a variety of businesses and sectors for over 25 years.

They are proud to be an award-winning managed service provider, providing support to a wide range of business sectors across London, Kent, Bristol and the surrounding home counties.

Are you the right person for the job?

  • Excellent knowledge of Microsoft Windows Server 2008 / 2012 / 2016 / 2019 including NLB and clustering
  • Good knowledge of Hyper-V and VMware ESX
  • Experience managing Azure, primarily Virtual Machine Infrastructure
  • Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD.
  • Strong knowledge / experience of troubleshooting networking protocols and technologies such as TCP / IP, DNS, DHCP, routing and vLANs
  • Good Knowledge of backup and DR services (Backup Exec, Datto, Azure)
  • Experience in managing Cisco switches and routers.
  • Good knowledge of cloud telephony systems
  • Knowledge of iSCSI / Fibre Channel Storage Area Networks, such as EMC
  • Knowledge of Windows Script Host / VBScript / PowerShell
  • Strong knowledge of Microsoft Windows 7-11
  • MCSA / MCITP : Server Administrator / VCP or equivalent IT qualifications are an advantage

Person Specification

  • A strong desire and focus on continued improvements to the department and personally.
  • A desire to be part of an overall team and achieve team goals
  • To continually strive to improve overall firm effectiveness
  • Strong communicator
  • Confident mentor of other members of the Service Desk.
  • Natural aptitude for troubleshooting and problem solving
  • Proven ability to work under pressure and with other people
  • Strong time management and self-motivation skills
  • A lateral thinker
  • Keeping up to date with current industry trends and emerging technologies and best practices
  • Must be able to demonstrate a ‘customer first’ approach to support
  • 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment.
  • Candidate must have a Full UK Drivers Licence and have their own vehicle

    • What will your role look like?

  • Handle escalated calls from first line Service Desk
  • Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange / Office 365
  • Monitor and troubleshoot server and network performance, utilising the monitoring system to ensure any necessary action is taken
  • Administer backup and disaster recovery systems and processes
  • Management of relationships with third parties and suppliers
  • Keep operational documentation up to date
  • Attend client sites for issue resolution and proactive maintenance
  • Out-of-hours and / or on-call working is periodically required

    • What can you expect in return?

  • Annual salary depending on experience
  • Paid overtime or time off in lieu of
  • Out of hours support rota, paid as a retainer
  • Contributory pension scheme (after 3 months' service and successful completion of probationary period)
  • Twenty-five days of annual leave
  • Enjoy a day off on your birthday

    • Interview Process –

    You'll start with a virtual interview via Microsoft Teams with our 2nd Line Team Leader and a 3rd Line Support Analyst. If successful, you'll be invited to a face-to-face interview at our office to meet more of the team.

    What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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