Job summary

Due to growth & expansion withinthe Wellbeing & Emotional Support Teams (WEST) as team we are now seeking apermanent fulltime administrator to join this fantastic service as we prepareto expand our service further.

The WEST team are a forwardthinking, supportive & hardworking team that is continuously expanding anddeveloping as individuals and a service. We provide high quality evidence-basedinterventions to Children & Young People in Schools.

We are seeking to appoint an administratorto work in Herefordshire, alongside colleagues based in Worcestershire. The teamis very supportive of each other and encourages a sharing & learningculture, which makes the environment in WEST a great place to work.

We will provide you withresources to develop & progress should this be something you wish to do, aswell as flexibility and a wealth of support.The role requires hybrid working.If you would like to discuss this role further, please get in touch withthe Recruiting Manager.

Main duties of the job

We are anexpanding service and at times the role can be busy. You will be deliveringvaluable support to the WEST teams, based across Hereford and SouthWorcestershire. There may be some crosslocality working thus flexibility is required.

A key partof your role will be answering emails & phone calls from parents and / orschools in a confidential & sensitive manner as well supporting clinicianswith the allocation & organisation of appointments.

You willprovide a full range of administrative support to the whole team which includestyping, taking notes at team meetings as well as inputting patient informationon our Electronic Patient Record Systems.

A goodworking knowledge of Excel is essential as well as knowledge of a range of administrativeprocedures, including Microsoft Word applications. You must have excellent communication,prioritisation & organisational skills as well putting CYPF best interestsat the centre of everything you do.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and / or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Job description

Job responsibilities

As part of this role you willundertake clinical record keeping; ensure that all case records are maintainedaccurately, legibly and contemporaneously and that all information acquired inthe course of carrying out their duties is treated in the strictest confidencebut is shared with all professional colleagues, in line with informationsharing policy / protocol.

Undertakeadministration / secretarial duties that are specific to the role.

Undertakegeneral office duties, as required, typing, data inputting, filing,scanning / copying

Provide administrativesupport to the team / service meetings, including the preparation anddistribution of agendas and papers.

Support clinicianswith preparing and sending out clinical documentation such as letters.

Arrange,confirm appointments and meetings, making appropriate arrangements hospitality, booking venues, equipment etc

Answer / deal with telephone enquiries.

Responding & redirecting emails sent tothe teams generic email account

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Skills & Abilities

Essential

• Ability to challenge poor behaviour
• Role modelling good behaviour.
• A positive attitude and able to act on feedback
• Ability to praise and be supportive to others
• Ability to communicate clearly and effectively in English in both verbal and written formats
• Intermediate IT skills.
• Numerate
• Accuracy and attention to detail
• Good organisational skills
• Able to demonstrate the ability to use initiative effectively

Desirable

Knowledge

Essential

Desirable

Experience

Essential

Desirable

Additional Criteria

Essential

Desirable

Qualifications

Essential

Desirable