Customer Operatons Administrator

Siamo Recruitment are recruiting on behalf of a well-established company based in Coventry, CV3. Are you an experienced customer operations administrator looking for a new role at a new site in Coventry? Job Spec :  CUSTOMER OPERATIONS ADMINISTRATOR Reports to : OPERATIONS MANAGER ROLE ACCOUNTABILITY : Processing ordersLiaise with Warehouse teamRevert to customer for out-of-stock items and alternative stock suggestionsBe initial point of contact for customers on telephone and emailProvide information for ongoing and awaited ordersManage customer complaintsArrange return of products, if necessary, due to picking errors or faulty / damaged itemsProvide PODs when requestedAmend orders as requiredAssist customers with identification of appropriate productsDevelop a relationship with customersProvide to customers specific pricing informationOrdering new stockManagement of incoming containersDealing with Conquest ShippingArranging delivery of container to warehousesPreparation of Customs paperwork including : Plastic Declaration Document - using Port Health’s Philis portalImport InstructionsAmendment of Commercial Invoices to include additional informationInput of received stock onto OrderwiseManagement of outgoing containersPreparation of US tax paperworkPreparation of Packing Lists and Commercial InvoicesResearching value of returned items at date of purchaseResponsibility for exportsPreparation of commercial invoices, packing listsPreparation of Declaration of Omission of Items from EU Regulation 284 – 2011Preparation of EU Regulation 284 – 2011 Annex for melamine productsLocation of relevant melamine test certificate / sPreparation of Suppliers DeclarationLiaison with Chamber of Commerce for preparation of Certificate of Origin and official stamping of documentsOngoing liaison with haulier and customerUsage of customer-specific transportation portalMaintenance of system backupCollation of Order PaperworkObtaining POD for order and saving in appropriate folder on Z : DriveAssisting the Commercial Co-ordinator with Retail order managementOpening and closing the warehouseOrganisation of ongoing stock checkPreparation of stock check sheetsInputting stock check resultsArrangement of relocation of stock from external warehouse(s) to the appropriate WarehouseQUALIFICATIONS : Working knowledge of supply chain management systems e.g. Order-wise, SAPKnowledge and proven ability of all computer softwareAt least 2 / 3 years’ experience of face to face customer service liaison and development of relationshipsStrong communication skillsRENUMERATION : Excellent Salary25 days Annual Holiday plus StatutoryPension PlanFree car parkingPAY : £25,000 - £28,000 (Depending on Experience)WORKING HOURS : Monday to Friday 08 : 30 - 16 : 30If you think you are the right candidate for the role then please contact me NOW on (phone number removed) or (phone number removed) Or email your CV over to (url removed)