Domiciliary Care Manager

Domiciliary Care ManagerLocation : Ayslham, NorfolkSalary : £42,500 per annumContract Type : Full-time, PermanentAre you a passionate and driven leader with a strong background in domiciliary care? Are you ready to take on the challenge of building and leading a new branch from the ground up? If so, we have an incredible opportunity for you!About the RoleAs a Domiciliary Care Branch Manager, you will be responsible for setting up and driving the operations of an exciting new branch in Sudbury, Suffolk. This is a unique opportunity to shape the future of home care services in the area while ensuring the delivery of high-quality, client-centered care.Your role will involve overseeing all aspects of the branch’s operations, ensuring compliance with regulations, and leading a dedicated team of professionals. With a focus on quality, safety, and client satisfaction, you’ll play a pivotal role in improving the lives of those who rely on care services to maintain their independence at home.Key Responsibilities

• Leadership & Management
• Recruit, train, supervise, and inspire a high-performing team of caregivers, nurses, and administrative staff.
• Foster a positive and supportive work environment, setting clear goals and encouraging professional development.
• Operational Excellence
• Manage client intake, scheduling, and care planning to ensure seamless service delivery.
• Monitor and analyze key performance indicators (KPIs) and financial metrics to drive branch success.
• Client Focus
• Build strong relationships with clients and their families, conducting assessments and developing tailored care plans.
• Address client concerns promptly, ensuring high levels of satisfaction and well-being.
• Quality Assurance & Compliance
• Implement quality control processes and ensure compliance with industry regulations and standards.
• Conduct audits and inspections to maintain the highest standards of care.
• Community Engagement & Business Development
• Develop relationships with referral sources, such as healthcare providers and community organizations, to promote services.
• Participate in local events and networking opportunities to build awareness of the branch.
• Risk & Resource Management
• Conduct risk assessments, ensure staff training on safety protocols, and manage resources effectively to maintain financial sustainability.What We’re Looking For
• Proven experience in a management role within domiciliary care (essential).
• Strong knowledge of CQC standards and compliance requirements.
• Exceptional leadership and communication skills with a passion for team development.
• A strategic thinker with business acumen and a track record of achieving growth.
• NVQ Level 4 / 5 in Health and Social Care (or equivalent).
• Full UK driving license.What’s in It for You
• Competitive salary of £42,500 per annum.
• The chance to lead a new branch and make a meaningful difference in the Sudbury community.
• A collaborative and supportive work environment.
• Opportunities for career progression and professional development