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Account Service Officer - Isle of Man

Account Service Officer - Isle of Man

Lloyds Banking GroupDouglas Villiers House
30+ days ago
Salary
£26,990.00–£28,410.00 yearly
Job type
  • Full-time
Job description

Description

  • JOB TITLE : Account Service Officer
  • SALARY : £26,990
  • LOCATION(S) : Villiers House, Douglas, Isle o f Man
  • HOURS : Full-time – Fixed term Contract.
  • WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

As an Account Services Officer, you will perform a variety of administrative duties for our consumer lending and relationship customers. Your role will involve managing and maintaining customer accounts, ensuring all information is accurate and compliant with regulatory standards. You will support our customer service teams in delivering outstanding client service, handling customer queries, and providing timely, accurate responses.

Collaboration is key in this role. You will work closely with various departments to streamline operations and enhance service delivery. Ensuring all activities align with regulatory guidelines and internal policies is crucial. Additionally, you will contribute to continuous improvement initiatives aimed at optimising processes and increasing customer satisfaction.

  • Customer Service : Handling customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Compliance and Procedures : Familiarity with compliance processes and standard operating procedures.
  • Communication Skills : Proficiency in both written and verbal communication, especially in customising responses to non-routine requests.
  • Administrative Skills : Experience in organising and maintaining records and correspondence.
  • Problem-Solving : Ability to manage non-standard or complex customer cases effectively.
  • Team Coordination : Experience in coordinating tasks and working collaboratively with support services.

    • About us / Why Lloyds Banking Group

    Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

    What you’ll need

  • Customer Service : Handling customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Compliance and Procedures : Familiarity with compliance processes and standard operating procedures.
  • Communication Skills : Proficiency in both written and verbal communication, especially in customising responses to non-routine requests.
  • Administrative Skills : Experience in organising and maintaining records and correspondence.
  • Problem-Solving : Ability to manage non-standard or complex customer cases effectively.
  • Team Coordination : Experience in coordinating tasks and working collaboratively with support services.

    • And any experience of these would be really useful

  • Fraud & Financial Crime Operations : Skills in detecting and preventing fraudulent activities and financial crimes.
  • Digital Literacy : Proficiency with digital tools and platforms.
  • Customer Service & Experience : Expertise in enhancing customer interactions and satisfaction.
  • Continued Learning : Commitment to ongoing professional development and training.
  • Account Maintenance & Servicing Operations : Experience in managing and servicing customer accounts efficiently.

    • About working for us

    Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

    We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

    We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

    And it’s why we especially welcome applications from under-represented groups.

    We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

    We also offer a wide-ranging benefits package, which includes

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

    • If you’re excited by the thought of becoming part of our team, get in touch.

    We’d love to hear from you.

    Interested in the role and want to find out more about working for LBG? Why not take a look at our

    At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

    We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

    We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.