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IT Service Desk Engineer

IT Service Desk Engineer

KuoniDidsbury, United Kingdom
30+ days ago
Salary
£25,000.00–£28,000.00 yearly
Job description

What you’ll be doing

  • Provide 1st level technical support for various IT incidents and requests.
  • Handle queries raised either by phone, Teams, through the outsourced team or via our Service Desk portal.
  • Monitor helpdesk queries and providing technical L1 support as required.
  • Take ownership of incidents through to resolution.
  • Maintain a high degree of customer service for all support queries and adhere to service management principles.
  • Troubleshoot basic issues on the LAN, Wi-Fi and network cable (patching).
  • Understand and proactively operate the escalations procedure engaging 2nd and 3rd line service desk, infrastructure / operation support teams in accordance with any agreed SLAs and / or process.
  • Update or create support documentation or knowledge base articles to assist team members and colleagues with self-help information.
  • Build PCs / laptops and attempt to troubleshoot hardware problems.
  • Provide desktop, printer, phone support in a Windows 10 / 11 / AD / Office environment.
  • Deploy new IT equipment as part of the management of migrations, movers, starters and leavers processes.
  • Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the department

You will have

Essential

  • A basic level of IT literacy.
  • Basic troubleshooting and problem-solving skills.
  • Basic knowledge of Microsoft based Operating Systems - emphasis on Windows 10 & 11.
  • Good verbal and written communication skills.
  • Experience with MS Office.
  • Confident at working individually on site

    • Desirable

  • Relevant IT Service Delivery experience or IT Desktop Support Experience
  • Knowledge of User & Security Groups and Active Directory Administration
  • Using and installing Microsoft Office 365 - permissions, calendar sharing, delegation
  • Experience supporting Desktop, Laptops, Multi-Functional Devices and Software with skills in a windows OS / Active Directory environments.
  • Basic TCP / IP knowledge
  • Remote Desktop Services
  • Microsoft SCCM

    • Personal qualities

  • Excellent communication skills, both written and verbal.
  • Eager to learn.
  • Able to work as an individual and as part of a team.
  • Attention to detail and time management skills.
  • Ability to work under pressure.
  • Good organisational skills.
  • Able to prioritise workloads.

    • In return you’ll the receive the following :

  • Opportunity to work for the ‘Best Place to work in Travel’, with like-minded colleagues
  • Competitive salary
  • Perkbox - discounts and rewards programme
  • Company matched pension scheme - up to 5% (for this level)
  • 25 days holiday, plus bank holidays (increases with length of service)
  • Enjoy your birthday off
  • Free annual travel insurance, which includes your family and / or partner
  • Long service bonuses
  • Free eye tests
  • Flexible hybrid working trial
  • Cycle to work scheme
  • Discounted Holidays and prize draws

    • Share this job Location

    Carrier – Didsbury

    Department

    Job Title

    IT Service Desk Engineer

    City

    Didsbury

    Country

    United Kingdom

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