Service Advisor

Job advert

A job like no other.

Do you have what it takes to provide the right response to emergency and non-emergency calls?

We are currently looking for dedicated service advisors to join our Contact, Command and Control (C3) service centre in Bilston Glen and Glasgow Govan.

As a service advisor, youll be at the heart of what we do, responding to both emergency and non-emergency calls providing essential support, reassurance and guidance to those who need it most. Youll also help record and assess information ensuring calls are accurately logged and the appropriate police response is deployed.

If you have strong communication skills, quick thinking, and a desire to make a difference then you might already have the skills needed to be a service advisor.

Apply now and we will guide you through each stage of the process or, if you have questions, speak with one of our recruitment specialists :

Why join us?

• Competitive salary starting from £29, (full time), with annual increments
• Full-time or part-time shift patterns
• 28 days annual leave and 6 public holidays
• Local government pension scheme for long-term security
• Ongoing training to develop your skills
• Opportunities for career progression and professional growth
• Comprehensive wellbeing support and dynamic work environment
• Exclusive discounts and savings through our rewards and benefits network

A supportive and accessible workplace

Our Bilston Glen service centre is conveniently located just off the City of Edinburgh bypass, near IKEA and the Straiton ASDA store. It is easily accessible by multiple bus routes, including : 37, X37, 47, 47B, , , N37, X62 and R5. Parking is also available on-site.

Wonder what its like to work here? Hear from Rachel as she shares her experience working in Bilston Glen and why she thinks the being a service advisor is a job like no other :

Rachels story

Your journey to joining our team

If you meet shortlisting criteria, you will then progress through the selection process, which includes :

Competency based interview assessed against the following values :

Half-day selection centre includes :

The half-day selection centres will take place at , , or :

Bilston Glen- 26th April

Jackton- 10th May

Bilston Glen- 31st May

Bilston Glen- 7th June

Jackton- 14th June

Full details regarding this vacancy can be found in the attached Role Profile.

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.

You should have been resident in the UK for a minimum of three years immediately prior to application for this role.