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Support Executive

Bluecrest HealthWorthing, England, United Kingdom

10 days ago

Salary

£26,000.00 yearly

Job type

Full-time

Permanent

Job description

Field Support Executive

Worthing, West Sussex

26,000 per year plus performance-based bonus

Full time, Permanent

Join Abbie, Issy, Tara, Zoe – under the guidance of our Field Support Manager, Kyla – and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.

On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.

If you're ready to make a meaningful impact, we’d love to have you on board.

What we can offer you in return

A competitive salary of £26,000 per year
Annual performance based bonus of £3,000 per year (paid quarterly)
Four free Health Assessments per year, which can be used by yourself, family or friends
A further 50% off any additional testing
23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
Sophos@Home protection
EAP Scheme
Company sick pay scheme
Enhanced family leave
Life Insurance
Employee referral bonus scheme of up to £1,000
Matched company pension (up to 5% or up to capped amount)
Cycle to Work Scheme
Employee Charity Sponsorship Scheme
Discounted Gym Membership
Home office allowance – yearly allowance of £130 to make working from home more comfortable!
After qualifying period & subject to terms and conditions and / or eligibility.

You’ll be responsible for…

Using key business systems to manage tickets raised by the Field Team and respond in a timely manner in line with agreed SLA’s

Managing the Field Support telephone line and click to chat function, to ensure that all queries are dealt with as soon as they arise

Organising own workloads and priorities on a day-to-day basis

Researching and answering all queries, liaising with other departments if required and take appropriate action

Booking hotel accommodation for the Field Team working towards agreed KPI’s to minimise costs

Working closely with the results team to proactively chase and update any outstanding Biometrics and ECG Results that occur and highlight potential trends to the HAS Managers so that further training can be provided

Liaising effectively with relevant team members to ensure smooth running clinics

Assisting with rota requests and / or cancellations / reschedules and sickness cover supporting the Resource Planner

Reviewing timesheets and expenses. Ensure that these have been completed and approved

Supporting HAS Managers through note taking on key investigations and disciplinary meetings

Taking full responsibility for regularly updating own knowledge against all field regulations, company products, processes, and procedures

There may be on call requirements for this role

The Hours

Full time – 37.5 hours per week total

Permanent

Hybrid – minimum of 1-2 days in our Worthing Head Office per week

Able to work any days between Monday to Sunday

Able to work any times between 6am and 10pm

Currently the rota for this role is either 7am - 5pm or 11am - 9pm (this will be during the weekdays), weekends will be 8am - 6pm. Please note these hours could change based on rota / role requirements

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