Senior IT Support Technician

Senior IT Support TechnicianCaerphillySalary : £30,000 = £33,000 + Benefits (Pension, Healthcare & training)Are you an experienced IT professional with a passion for delivering excellent technical support and maintaining robust IT systems? We’re looking for a Senior IT Support Technician to join our clients team and play a key role in managing and optimising their IT infrastructure.About the RoleYou’ll be responsible for supporting and maintaining hardware, desktops, servers, and network systems both on-premise and in the cloud. This is an all-encompassing IT role, providing hands-on technical support, managing the IT service desk, and ensuring secure and efficient IT services across the business.Key Responsibilities

• Install, configure, and troubleshoot IT hardware and software.
• Manage and monitor servers, networks, and cloud solutions for performance and security.
• Resolve support tickets and provide advanced troubleshooting for IT service desk queries.
• Oversee user accounts, permissions, and on-site security systems.
• Assist with penetration testing and resolve security vulnerabilities.
• Document processes in Confluence and deliver IT training sessions for colleagues.
• Collaborate on system upgrades and IT projects, ensuring smooth delivery.Essential Skills
• Experience with Windows and (ideally) macOS operating systems.
• Knowledge of netw...