Customer Care Coordinator

Job Advertisement : Customer Care CoordinatorLocation : White CitySalary : £30,000 - £33,000 per annumWorking Hours : Monday to FridayEmployment Type : Permanent,Are you passionate about delivering exceptional customer service? Are you ready to join a leading 5-star property developer renowned for excellence and innovation? If so, we want to hear from you!We are seeking a Customer Care Coordinator to join our dynamic team on-site in White City. This is a fantastic opportunity to become part of a supportive environment that values professional growth, with training and development opportunities readily available.What You’ll Do :

• Act as the main point of contact for customers, ensuring a seamless journey from initial contact to resolution.
• Manage and coordinate aftercare services, liaising with internal teams and contractors to address customer queries efficiently.
• Maintain accurate records of interactions, ensuring the customer database is up to date.
• Ensure all service requests are resolved within agreed timelines while maintaining high customer satisfaction levels.What We’re Looking For :
• Previous experience in a customer-facing role, ideally within property development, construction, or a similar industry.
• Excellent communication and interpersonal skills, with the ability to handle queries professionally and empathetically.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in MS Office and customer relationship management (CRM) software.What We Offer :
• A competitive salary of £30,000 - £33,000 per annum.
• Hybrid working options to support work-life balance.
• Comprehensive training and clear progression pathways.
• The chance to work with a reputable, 5-star rated developer in an exciting and fast-paced environment.If you’re enthusiastic, proactive, and committed to providing a first-class customer experience, we’d love to hear from you