Registration Service Advisor

Registration Service Advisor

Permanent, Full Time

23,344 per annum

Location : Chelmsford

Working Style : Fixed-base worker

This is an exciting opportunity to join a busy and fast-paced Registration Service and be part of a team dealing with life events such as births, deaths, marriages, civil partnerships, and citizenship ceremonies.

The Registration Service delivers an effective Marriage Booking Service and centralised back-office Registration function including Citizenships, Ceremonies and Registrations of Births, Deaths, and Marriages. The Registration Advisor will deal with all types of customer contact but mainly telephone enquiries to provide specialist advice, support and excellent customer service to members of the public wishing to use our service.

The Registration Team values a positive attitude and collaborative spirit to create a good team atmosphere. We are committed to supporting each other and delivering our statutory requirements.

Experience of working within an administration environment, good communication, IT skills, and delivering excellent customer service will be key to success.

Accountabilities

• Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner and regulations, as set out in the Handbooks for Registration Officers, are adhered to.
• Engage with appropriate stakeholders to define requirements and achieve quality, timely, and accurate Registrations.
• Use specialist skill, knowledge, and experience to deliver effective Registration activities, and high-quality customer service.
• Work collaboratively with partners to ensure compliance with all external and internal regulation.
• Responsible for ensuring compliance with all end-of-day accounting and stock management, weekly, monthly, and quarterly accounting, returns and dispatch to GRO.

The Experience You Will Bring

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

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If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk .

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