Service Desk Engineer - 3rd Line

Service Desk Engineer – 3rd Line (MSP Environment)

Location : Office-based with regular client site visits

Salary : Up to £45,000 per annum

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Spectrum IT has partnered with an award-winning MSP who take pride in their corporate social responsibility and active role in the wider community. From apprentices to directors, their team is united by a strong sense of purpose, regularly giving back through charity work, local engagement, and pro bono services.

They are now looking for a 3rd Line Service Desk Engineer to join their Technical Operations team. This is a senior role offering variety, autonomy, and the opportunity to support both technical strategy and team development.

Key Responsibilities :

• Take ownership of escalated 3rd line support tickets across infrastructure, networking, and cloud platforms
• Lead the design and delivery of technical projects
• Mentor and support junior engineers across the service desk
• Provide expert on-site support to clients as needed
• Participate in pre-sales meetings to offer technical input alongside account managers
• Maintain thorough documentation in line with internal processes
• Support out-of-hours patching and on-call rota (post-probation)

What We're Looking For :

Bonus Skills (Desirable) :

Why Apply?

Ready to take that next step in your MSP career?

Apply now through Spectrum IT and let’s connect.