Customer Retention Manager

Part-Time Customer Retention Manager. Leading provider of group travel across Europe and Worldwide are seeking a Customer Retention Manager, to pro-actively monitor service and strive for high-level of retention and repeat business. This is part-time role, approx. 20 hours per week, so is a are opportunity to work reduced hours. Based on the outskirts of Nottingham this established Tour Operator offer a starting salary of circa £27k pa pro rata, onsite parking, private healthcare, opportunities to travel and more! This role has been created due to recent investment and rapid expansion plans, so this is an exciting time to join!JOB DESCRIPTION : The objective to this role is to continue and extend the success in this market leader in group travel. They aim to make educational travel easier to enhance learning experiencesInvestigate and Resolve Customer Complaints : Handle all official customer complaints promptly, ensuring responses are thorough, empathetic, and compliant with company policies and ABTA guidelines.Feedback Management : Review, respond to, and address feedback received through our customer service questionnaires, using insights to continuously enhance customer experiences.Post-Travel Communication : Engage directly with Group Leaders post-travel who wish to provide in-depth feedback, ensuring their voices are heard and concerns are appropriately addressed.Collaborate for Continuous Improvement : Work closely with internal departments-including ...