Operations Manager (Rotherham)

Job summary

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Drive excellence, empower teams, and shape a sustainable future of client-focused care

The Operations Manager, reporting to the Senior Operations Manager, will lead the One Call Lead Client Care Coordinators and Real Time Analyst teams to align contact centre operations with day to day priorities, focusing on safety, client experience, and sustainability.

Lead with purpose, inspire change, and deliver exceptional experiences for our clients and colleagues.

The role involves using data-driven decision-making, resource management, and maintaining a professional, client-focused environment. Collaboration with senior leaders and peers is essential to drive continuous improvement, implement effective changes, and achieve organisational objectives while delivering a safe and sustainable service.

About us

At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we providethe best possible care and support to our clients.

Being one of the worlds leading providers of sexual and reproductive healthcare, we have a simple vision : to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.

Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding : promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

Job description

Job responsibilities

For more information on the role, please refer to the following job description :

Person Specification

Experience

Desirable

• Operations Manager experience desirable