Patient Services Coordinator

Job Description

Join Our Team as a Patient Services Coordinator at ieso!

Are you passionate about making a difference in mental health care? Do you thrive in a dynamic, fast-paced environment where your work directly impacts people's lives? Look no further—ieso is on the hunt for a Patient Services Coordinator to join our growing team!

Why Join Us?

At ieso, we are transforming mental health care through innovation, compassion, and evidence-based practices. As a Patient Services Coordinator, you’ll be the first point of contact for patients and therapists, ensuring a smooth and supportive experience for everyone involved.

Location : Hybrid working

Job Type : Full-time

Reporting to : Patient Services Team Leader

What You’ll Be Doing :

• Processing referrals from the NHS and patients via our bespoke system.
• Answering calls and handling queries from patients, therapists, and the public with empathy and professionalism.
• Managing patient contracts and escalating issues to the Customer Operations Team.
• Liaising with NHS services and building strong working relationships across teams.

Supporting projects, managing waiting lists, and ensuring service le...