Logistics Coordinator (Days)

Role Responsibility :

Position : Logistics Coordinator - Days

Location : Chatham, ME5 8RZ

Hours : 42.5 hours per week (06 : 00 - 15 : 00, 12 : 00 - 21 : 00 - Monday to Friday)

Salary : £27,770.97 per annum

Job outline :

ACA Logistics Coordinator, you will ensure the effective and efficient day-to-day operation within the Patient Transport Service by coordinating the distribution of patient journeys with care and respect.

You will work as part of a team alongside Planners, Help Desk Agents, Logistics Specialists and other Site Controllers.

Key Responsibilities :

• Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
• Follow the protocols set out for day control to ensure a uniform way of working across the team.
• Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
• Deal with all routine routes in a timely manner so that an appropriate response is provided.
• Liaise with the management team to identify any potential problems.
• Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.
• Coordinate and provide support to  Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.
• Ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
• Carry out Administration and ensure that record keeping is kept to a high standard.
• Promote a high level of morale, ensuring the team remain customer focused, whilst maintaining integrity at all times.
• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
• Organise and allocate resources to optimise service delivery.
• To attend Back to the Floor days with the crews periodically.

The Ideal Candidate :

Essential Criteria :

Desirable Criteria :