Ombudsman Case Handler

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life?

Are you skilled in complaint handling and provide excellent customer service?

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

This is also a fantastic opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors. Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!

Position : Case Handler

Location : Reading / Hybrid

Hours : Full-time, 35 Hours per week (part-time working considered)

Salary : £32,708 to £38,015 per annum pro rata (pay award pending)

Contract : Permanent

Benefits include :

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

Closing Date : 17 March at 10am. We are expecting a high volume of interest and may need to close applications without notice. Please apply as soon as you can.

About the Organisation

The organisation’s vision is that students a...