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3rd Line IT Support Technician

3rd Line IT Support Technician

JobsBatchStourbridge, England, United Kingdom
2 days ago
Salary
£40,000.00 yearly
Job type
  • Full-time
Job description

3rd Line IT Support Technician

Up to £40K

Based : Stourbridge

About the company

Private and well-established company founded in 2006. Partnering and developing relationships with some of the market's key players such as Microsoft and Dell, Techys2u has considerable experience installing IT systems for a wide range of businesses covering many sectors.

About the role

The role will be responsible for providing 3rd-line technical support to resolve complex hardware, software, and network issues.

Responsibilities – (but not limited to)

  • Providing the type of personalised customer service you’d expect from a small firm handling 2nd and 3rd line support via telephone, email, and remote support tools.
  • Diagnosing and resolving complex issues in a Microsoft environment.
  • Providing technical expertise to manage and lead the design, configuration, and deployment of computer systems, networks, and IT & Communication projects.
  • Change and project implementation as well as process improvements, for internal projects as well as client projects.
  • Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries.
  • The creation, maintenance, and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient.
  • Visiting customer sites to provide support and install new systems.

Person Specification

A proven understanding of :

  • Microsoft Azure, Microsoft Intune / Endpoint Enrolment.
  • Power Automate and PowerShell scripting.
  • Windows Server technologies such as Active Directory, DHCP, and DNS.
  • Bare metal recovery and backup.
  • Procedures for servers and workstations.
  • Working with Microsoft Windows 10 as well as a knowledge and understanding of earlier versions.
  • Email and server migrations including knowledge of Microsoft Exchange and Exchange Online.
  • Antivirus concepts and remote management tools.
  • Networking knowledge including : wireless, VoIP, structured cabling, routing concepts, VPN, and managed networks.
  • Routers running pfSense / OPNSense or similar router operating systems (e.g., Untangle).

    • Beneficial, but not essential

    Previous experience of working within 3CX and VoIP services.

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