We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience.

Working hours are between 8 : 30am to 6 : 30pm, Monday to Friday with a day off in the week. As well as working every other weekend, 8 : 30am to 5pm on Saturdays and 10am to 4pm on Sundays.

This role has an OTE of £32,000 plus benefits.

Role and responsibilities to include :

• To contact customers who enquire via the Mercedes-Benz website within given timescales
• Identify customer requirements and pass on leads to the Sales Team for follow up
• Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
• Accurately administer details of conversations on our Dealer Management System
• Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
• To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
• To promote other services and products as appropriate

What we are looking for :

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