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Sales Receptionist (30 hours per week)

Love RecruitmentOrpington, England, GB

21 days ago

Job description

The UK's leading specialist fitness and leisure recruitment agency.

Service and Delivery.

Sales Receptionist (Part-time) – Dartford

Salary : competitive + discretionary quarterly bonus

About us :

This is an exciting opportunity to join a fast-growing Snap Fitness 24 / 7 franchisee based in South East UK.

Dartford is a state-of-the-art boutique facility kitted out with a vast range of top of the range equipment and technology. We are looking for someone ambitious, capable & reliable, who is ready to roll up their sleeves, use their entrepreneurial / business skills, cultivate a strong team ethos and help build a safe, inspirational community gym for members to enjoy 24 / 7.

The Role

We are looking for a Sales Receptionist to play a critical role in providing a first-class experience to members, prospective members and visitors to our health club. You must have the experience, energy and enthusiasm to assist in the management of day-to-day operations. You will be responsible for assisting the General Manager in the general running of all aspects of the club with specific emphasis on the sale of new memberships and ensuring all members are having a great experience whilst members of the club.

This is a part-time position with scope for growth to full-time. Shifts will be based on requirements of the club, would be looking for someone flexible to work evenings and weekends.

Your daily focus will involve :

Growing a pipeline of new prospects, drive new membership sales and retain existing members
Create an excellent first impression of the gym by providing a warm welcome, tidy appearance, and pleasant manner at all times
Provide exceptional customer service experience to all members and guests
Greet members and users of the gym as they come through reception
Check in members where required and verify membership details
Register prospective members and guide them to the correct person
Enrol new members and assist current members with their queries
Provide information on classes and availability
Handle questions about renewal and cancellation of memberships
Ensure the safety and security of members, guests, and staff at all times
Handle telephone enquiries and support the Gym Manager with member retention calls
Record and keep clear and accurate records of all queries, complaints, lost property, and repairs and ensure the information is delegated to, and resolved by relevant staff
Strong process driven focus on ensuring the day to day tasks in the gym are completed, emails are answered and phone calls are acted upon
Undertake other duties, such as keeping on top of cleaning duties etc

Candidates should have the following :

Passionate about customer service

Friendly and approachable

Cooperative, positive and optimistic

Good team working skills

Proactive with tasks and ready to roll up sleeves

Excellent customer service skills

Highly organised and able to prioritise

Ability to work with a diverse range of people

Able to prioritise work, handle pressure and take confident day-to-day decisions

Ability to maintain a professional appearance and behaviour

Ability to communicate effectively in person, in writing and over the telephone

Willingness and ability to occasionally work outside normal office hours

Willingness to work flexibly in response to changing organisational requirements