Customer & Business Support Assistant - Swimming : East Renfrewshire Council

Customer & Business Support Assistant - Swimming : East Renfrewshire Council

Closes : 26 / 01 / 2025

Location : Various locations throughout East Renfrewshire Council area, G46 6UG

Salary : £10,894 - £11,152 per year

Contract Type : Temporary

Position Type : Part Time

Hours : 15 hours per week

We have an opportunity to join our dynamic and enthusiastic Swimming Development Team in a role providing comprehensive support in relation to the processing of sales, swimming members’ direct debits, and all associated processes.

As part of this role, you will be responsible for business support in relation to financial transactions, swimming teacher contract changes and terminations, as well as keeping training records up to date. You will also be responsible for answering and sending e-mails to customers, working through our mailbox, adding and updating our swimming lessons waiting lists, and dealing with teacher cover.

We need someone who has experience dealing with a variety of general and complex inquiries, and excellent customer care when dealing with telephone, face-to-face, and online inquiries.

Ideally, the successful post holder will also be computer literate and have experience working with a variety of ICT systems and packages, e.g., Microsoft Office. Experience in payment processing and dealing with front-line customer service is essential.

The post will be subject to a Basic Disclosure check.

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here :

Please note East Renfrewshire Culture Leisure & Trust does not provide Visa sponsorship.

As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.

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