Customer Service Advisor

Customer ServiceMonday - Friday 35 hours£23,5006 month contractMarch / April start dateNewcastleDo you have outstanding customer service skills? Have experience dealing with vulnerable or elderly customers? Want to workfor a leading financial company?I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team!What will you be doing?

• Provide outstanding customer service through inbound calls
• Respond to customer inquiries regarding transactions and financial products
• Offer guidance and information on account features, terms, and services
• Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues
• Resolving any customer complaints effectively, ensuring a positive resolution in line with company policies
• Ensure that empathy & compassion are used when dealing with particularly difficult situations such as bereavements
• Process account changes for customers including address updates, card replacements, and beneficiary changes
• Ensure customer records are accurate & held correctly in line with requirementsWhat do you need to apply?
• Proven experience dealing with vulnerable customers
• Excellent communication skills both written and verbal
• Experience within financial services would be desirableMust be able to pass a credit and DBS check to apply!Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion / beliefs, sexual orientation or age