Parts Coordinator

Job Overview :

We are working with a well-established plant hire company that is seeking a highly organised and customer-focused Aftersales Coordinator to join their Service Department. This is an excellent opportunity for someone with experience in hydraulic spares or a similar technical environment to take on a key role within the business.

The successful candidate will be responsible for managing aftersales enquiries, coordinating spare parts sales, and supporting customers with breakdowns. This role requires a proactive individual with strong communication skills and the ability to manage multiple tasks effectively in a fast-paced environment.

Key Responsibilities :

Spares Sales :

Handle internal spares enquiries and those from the sister company.

• Identify customer needs and provide accurate information on parts and availability.
• Process orders and ensure timely delivery of parts.

Customer Support :

Act as the first point of contact for customer breakdowns, providing efficient solutions and coordinating repairs.

Logistics and Stock Control :

Arrange courier labels and track deliveries.

Customer Interaction :

Be the first point of contact for walk-in customers, handling enquiries professionally and efficiently.

Key Skills and Experience :

Qualifications :

What’s on Offer :