Engineering / IT Professional

ICT Housing Systems Analyst (Information Technology)KensingtonContract£23.20 per hourOur client is looking for an experienced ICT Housing Systems Analyst (Information Technology)The role is responsible for the provision of tier 2 (expert-level) product and service support associated to one of our Housing IT Systems; Keystone or equivalent Asset Management Systems. This includes investigation and resolution of issues, conducting system configuration and routine tasks with the core Housing Management System.Evaluation of software updates and managing the testing and installation of upgrades to business applications software.DESCRIPTION OF DUTIES :

• Provide expert technical support on the Housing Management System to resolve tier 2 requests.
• Provide knowledge transfer with other members of the team (such as Tier 1 and management) to provide a robust support model and assist with the implementation of best practice processes and procedures.
• Provision of application maintenance and support services, ensuring that all requests for support are dealt with according to set standards and procedures.
• Investigation and resolution of issues, including owning issues, liaising with IT suppliers, by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements.
• Communicate with stakeholders (users, service managers, IT managers and suppliers) on technical matters associated to the Housing Management System, to align understanding on issues and product development.
• Drafting and maintenance of procedures and documentation for applications support.
• Actively support updates and enhancements, through roadmap design, carrying out configuration tasks, testing and supporting upgrades, updates, and releases.
• Carry out routine tasks to maintain the Housing Management System, including facilitating data uploads, reconciliations, and checks.
• Liaise with business managers, users and business analysts on the development of the Housing Management System, attending meetings, workshops and other discussions to define requirements, drawing on deep knowledge of housing processes.
• Adhering to Agile practices to provide regular updates for the Asset Management Applications Manager and Digital Project Manager.PLEASE ONLY apply if you have the necessary skills, experience and expertise.The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer