Legal Claims Onboarding Advisor

Job Title :  Legal Claims Onboarding Advisor Salary :  £23,000 - £24,000 Full-Time, Permanent, 35 hours Location :  Liverpool City Centre (Office based) Shifts :  Mon-Fri, Flexibility to work between the hours of 9am and 8pm Weekly set shifts of either 9-5pm / 10-6pm / 12-8pm on a rotational basis 1x Saturday per month (mid-week rest day) We are currently recruiting for a Legal Onboarding Advisor to join a successful and fast paced legal firm in Liverpool City Centre You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquires online and over the phone, you will ensure the businesses terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout   Responsibilities : Carrying out administrative services, including liaising with clients, third parties and other businessesAnswering incoming calls and responding to client correspondenceUpselling case benefits, ensuring new claims conversionsDocument all information according to Standard Operating ProcedureAdhere to SLA's and KPI'sLiaise with multiple internal departments to ensure claim progressionAdhering to legal requirements, industry regulations and customer quality standards set by the companyAbility to be proficient at all times, ensuring correspondence such as letters, emails, social media and telephone calls are actioned / compiled in a professional manor.Excellent telephone, data entry and typing skills.Ability to learn new systems.Self-drive, results orientated who can critically assess own performance.Collecting and assessing accurate information and documents to proceed with a caseAssessing the merits of a claim against a set criteria and analysing client credibilityRequirements : Legal training and / or qualification desirableUnderstanding the principles of claims / legal industry is essentialKnowledge of customer service practices and principlesKnowledge of litigation funding, insurance / legal claims the financial service industry is desirableUse of claims management and contact centre dialler systems desirableBenefits : Christmas closure & Birthdays off"Personal Time" to attend external appointmentsEmployee Assistance ProgrammeStaff Referral BonusReduced parking feesThis vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time