This job offer is not available in your country.
Customer Service Advisor - Central Support - Chadderton - VPS
The VPS GroupChadderton30+ days ago
Salary
£21,083.40 yearly
Job type
- Full-time
Job descriptionUnderstanding the factors that influence customer satisfaction and the importance of consistently delivering outstanding service to enhance our customer experience Strong customer service experience in a fast-paced environment Ability to work in partnership with colleagues throughout the business to enhance customer journey Strong interpersonal and communication skills - oral, written and listening Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills aligned to role needs Able to work under pressure and to tight deadlines To be the supplier of choice To be the employer of choice Competitive salary packages! Internal Development and Progression Programme Hard Working and Great Company Culture Colleague Recognition Scheme Refer a Friend Scheme Enhanced Annual Leave Scheme - Buy & Sell Medicash Plan Life Assurance Enhanced Family Leave Employee Assistance Programme Help@Hand - Total Health & Wellbeing Support Plane Saver - Flexible Savings and Affordable Loans
Role : Customer Service Advisor
Location : Chadderton
Who are we?
VPS UK offers property inspections, vacant property alarms, and highway safety systems for property owners and managers. Our innovative solutions and solid reputation sets us apart. We employ professionals across the UK in roles such as security installation, inspections, maintenance, customer service, and sales.
The Role : What to Expect :
- First point of contact for customers responding within agreed timescales and delivering customer expectations to keep their properties safe and secure
- Working closely with colleagues throughout the business providing daily support where required
- Develop and maintain an excellent knowledge of all the products and services offered by VPS
- Capture all customer sales, site and billing contact names, addresses and phone number
- Record the accurate customer account and suboffice for each individual customer request
- Understand and record accurate customer scope of works
- Accurate administration of quotes, customer purchase orders, order variations, changeovers and order completions
- Real time customer updates for all required stages via portals, emails or phone
- Adherence to “No PO No Work” customer list
Who are we looking for :
Mission :
We are fully committed to achieving our vision : To be a World Class Security Organisation and are focused on delivering the VPS UK Security Services mission :
Benefits :