Cultural mediator

Caption Tamim Elnaggar, an MSF Cultural mediator in Lesvos, Greece. © Kevin McElvaney / MSF

Cultural mediators are critical in facilitating communication between those we care for and Médecins Sans Frontières / Doctors Without Borders (MSF) staff.

You will be the bridge between the psychosocial facilitator / psychologist and our patients with the aim of improving the quality of services offered. You will foster the removal of linguistic and cultural barriers and improve the access to healthcare (including mental health) and other available services.

Responsibilities

Support for the provision of quality services that facilitate communication between our patients and staff by :

• Creating a relationship of trust between the two parties
• Translating the doctor / psychologist's words into the patient's mother tongue so that they understand what the medical team is saying, and vice versa
• Helping MSF staff to understand specific aspects of the patient's culture with whom you have cultural ties, with the aim of improving the delivery of MSF services
• Exchanging with other cultural mediators and all MSF collaborators in order to approach each person in the best possible way
• Guaranteeing confidentiality, impartiality and neutrality
• Actively participating in all parallel activities related to the health and social assistance of patients, including information and advocacy activities

Experience

Essential

Desirable