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Patient Service Coordinator

Patient Service Coordinator

Practice Plus GroupRochdale, England, United Kingdom
2 days ago
Job type
  • Full-time
Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

  • make a difference for every patient

Are you an experienced administrator with excellent customer service skills looking for a rewarding role?

If you are looking to join an energetic and vibrant organisation that truly makes a difference to people’s lives on a daily basis we would like to hear from you. We are looking for a Patient Services Coordinator to join our administration team at our Practice Plus Group Hospital, Rochdale. This role will be predominantly based in our clinical unit based in Tameside.

Our focus at all times is on ensuring that our patients receive high quality treatment quickly, in clean and comfortable surroundings.

From accepting referrals to booking patients into the right appointments at the right time and ensuring all patient data is accurate to reception duties and answering patient queries, this role is varied and you will need to be able to learn fast, but you will be rewarded by quickly becoming part of a great team, helping make our service ever more slick and efficient and to ensure our patient experience is the best it can be.

The service provided may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity.

If you would like to see what it would be like working for the Practice Plus Group, please see the video below :

What you'll be doing

As part of the NW Ophthalmology Patient Services Team, you will provide a high quality administrative service to patients, colleagues, and other 3rd parties across all steps of the patient journey. The service provided may be face to face, in writing, or via the telephone. You'll be courteous and professional at all times.

The role demands great attention to detail and the ability to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the delivery of North West Ophthalmology’s objectives.

Working collaboratively with the clinical teams to oversee rota allocation and timely creation of clinics to optimise delivery across the service will include but is not limited to :

  • Managing patient bookings and clinic utilisation for Tameside and other mobile clinical units, in conjunction with the Patient Services Manager, mobile unit coordinators, logistics, clinical and management teams as appropriate.
  • Supporting the efficient utilisation of clinics / locations which is essential in providing timely treatment for macular patients and running a cost-effective and patient-focused service.
  • Developing an ability to analyse service data, clinic efficiency and utilisation and actively seeking to improve the service.
  • Provision of monthly summary information required by finance / admin to strict deadlines.

    • What we’ll look for in you

    You will be an experienced Administrator with :

  • Previous administration experience in a similar setting.
  • A sincere desire to be part of a team that takes great pride in helping patients.
  • Sound knowledge and understanding of IT and software packages (Word / Excel).
  • Excellent communication skills (written and phone).
  • Ability to prioritise and work on your own initiative.

    • What you can expect in return :

  • An extensive range of wellbeing and lifestyle benefits.
  • The support you need to grow in your role and continue your professional development.
  • An increase of annual leave with years of service.

    • To apply for the role click on the link below. If you have any questions, contact [email protected] in our friendly resourcing team, or call 07971030100.

    Applicants must have the right to work in the UK.

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