Operational Trainer (Contact Centre)

Performance Trainer (Contact Centre)

Ready to inspire, lead, and drive exceptional customer outcomes? Then join Lantern as a Customer Service Coach and make a real impact in a supportive, dynamic environment which aims to help its customers every step of the way with their financial circumstances,

As Customer Service Coach, you’ll develop our Customer Service and Business Process agents to achieve their best, ensuring top performance and compliance with industry standards. From motivating teams to hit KPIs to delivering fair, customer-focused outcomes, you’ll be at the heart of shaping an exceptional customer experience.

What’s in it for You?

Salary : £27,682.29

Earn up to 20% of your monthly salary – that’s £461!

33 days holiday (rising to 36 with service)

Perks including healthcare plan, cashback on dental / optical, fitness perks, employee wellbeing programs, and more!

Free breakfast bar and a casual dress code

Regular incentives, recognition awards, and opportunities for career growth

We’re proud of our award-winning approach where we help customers find solutions during vulnerable situations that help them get their finances back on track —always with empathy and understanding.

Ready to inspire and help us grow? Apply now and become part of a team that makes a difference.

All offers of employment will be subject to satisfactory background checks, including but not limited to; employment references, a DBS (basic) and a credit file search.