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Stakeholder Engagement and Public Affairs Manager

South London and Maudsley NHS Foundation TrustDenmark Hill, London, UK

30+ days ago

Salary

£51,488.00–£57,802.00 yearly

Job type

Full-time

Job description

Job overview

Step into a pivotal role and drive our vision forward.As a vital member of our team, you will oversee the delivery and continuous enhancement of our Trust’s stakeholder engagement plan. Utilising a range of communication channels, you will support both our short-term and long-term objectives. Your work will include managing our Trust and Reputation dashboard, conducting comprehensive stakeholder mapping across boroughs and programs / projects, and collaborating with senior colleagues to ensure all intelligence is relevant, up-to-date, and effectively shared.

In this role, you will be at the forefront of delivering impactful communications and engagement events that support the Trust’s capital projects and commercial partnerships. From crafting compelling newsletters and reports to organising and hosting dynamic events and preparing insightful briefings, your contributions will be crucial.

You will work seamlessly with a diverse array of external stakeholders, ensuring proactive and effective delivery of our communications and engagement activities to support our key objectives. This includes building relationships with partner organisations such as the Maudsley Charity, IoPPN, King’s College London, local authority officers, elected members, service users and community groups. Your ability to build and maintain effective relationships will be paramount.

Main duties of the job

To deliver public affairs, communications and engagement activity which builds relationships, enhances the Trust’s reputation and is in line with overall communications and engagement strategy
To take responsibility for ensuring stakeholder relationships are maintained and proactively developed
To produce regular stakeholder briefings working with other departments in the Trust and partners to co-ordinate content ensuring absolute accuracy
Devise and deliver stakeholder engagement plans and strategies for key projects and / or audiences as directed
To drive understanding and positive perception of capital projects with

external stakeholders, staff and patients through effective engagement work.

To establish and maintain effective co-operative working relationships with stakeholder groups, including attending meetings and presenting and discussing reports.

Develop, write and manage new and existing stakeholder engagement products including newsletters and events (digital and face-to-face).

Devise and deliver proactive campaigns that will improve community engagement and understanding / awareness of the Trust’s mental healthcare services for local people

To lead on key events and visits, including high profile stakeholders, working alongside partners

To manage enquiries from stakeholders including councillors, council executives, MPs, commissioners, public, residents’ associations, ensuring timely and accurate response

Working for our organisation

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family.

We want you to feel like you are part of a close knit team at South London and Maudsley. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.

Some of our benefits include :

Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service

Work life balance, flexible working and support a range of flexible options, such as : part-time working and job sharing

Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes

Car lease, our staff benefits from competitive deals to lease cars

Accommodation, our staff benefits from key-worker housing available which is available on selected sites

NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Other benefits include :

Counselling services

Wellbeing events

Long service awards

Cycle to work scheme

Season ticket loan

Childcare vouchers

Staff restaurants

Detailed job description and main responsibilities

Communications and relations

To oversee the implementation of the Trust’s Stakeholder and Community Engagement plan

To produce briefings / papers updating colleagues with the Associate Director of Communications and Stakeholder Engagement

To proactively work with partners to ensure communications are consistent and timely

To produce and / or assist in the preparation of reports; and briefings including for partners, regulatory and advisory bodies in respect of updating them on complex issues

To establish and maintain effective co-operative working relationships with all stakeholder groups, internally and externally, at all levels

To ensure that communications are correctly tailored for the appropriate target audiences

To manage contracts with external suppliers ensuring value for money and working within the framework of the organisation

Advocate on behalf of the department on the importance of good practice in communications

To line manage junior staff as appropriate

Commission and manage external agencies; ensuring expenditure stays within agreed budget, contracts are delivered in full and represents value for public money

Information Resources

Maintain the Trust’s Trust and Reputation dashboard, with latest annual data and provide data analysis of key metrics

Undertake market research projects as necessary to explore, benchmark and measure levels of trust and the Trust’s reputation amongst its communities and stakeholders

Horizon scan the political landscape for opportunities for the Trust to raise its profile externally, including regional and national initiatives and events, within and beyond the sector and produce monthly reports

To stay up to date with national policy, new health initiatives and partner organisations’ strategies and plans and how these impact locally on the Trust

To produce and / or assist in the preparation of reports and represent the Trust at meetings with internal and external stakeholders to deliver those reports and advise on public affairs

To prepare briefings for regulatory, advisory bodies or internal stakeholders in respect of updating them on complex issues on an ad hoc basis as requested by the Associate Director of Communications and Stakeholder Engagement

To manage and maintain stakeholder distribution lists

Person specification

Training and Qualifications

Essential criteria

Educated to degree level or appropriate vocational experience

Evidence of continuing professional and personal development

Desirable criteria

Membership of CIPR or other appropriate professional body; and / or professional qualification or appropriate professional experience

Experience

Essential criteria

Demonstrable experience of working in a Public Affairs management role

Writing copy for a wide range of outlets and target audiences

Managing stakeholder and public affairs projects including writing and production of communications materials

Successfully producing strategies and implementing communications and engagement programmes

Managing stakeholder and partner relationships and engagement, and representing organisations

Desirable criteria

NHS, public or third sector experience

Organising and managing events

Knowledge and skills

Essential criteria

Excellent written and verbal communication skills

In-depth knowledge and understanding of current engagement practice and theory

Ability to grasp complex issues and concepts

Excellent organisational skills with the ability to prioritise workload

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Excellent presentation skills

Public affairs and stakeholder relations campaign planning, development and implementation skills

Ability to build and maintain effective relationships with people at all levels

Ability to remain calm under pressure

Ability to work both independently and as part of a small team

Understanding of working in a partnership environment

Desirable criteria

Good understanding of national government and NHS (including policy), how it works, the issues it faces and how to communicate within it

Report writing skills

Knowledge and understanding of digital communications including public websites and intranets

Understanding of working in an NHS environment and with the public, partners and external statutory and voluntary organisations

Experience of communicating with diverse audiences including hard to reach groups

Values and behaviours

Essential criteria

Ability to act in accordance with our values and behaviours

Other

Essential criteria

Empathy for individuals who have experienced mental health problems

Desirable criteria

Personal experience of mental health problems