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Deputy Housing Manager Retirement Community

Deputy Housing Manager Retirement Community

WillingcareLichfield, England, UK
3 days ago
Job type
  • Full-time
Job description

Job Description

Deputy Housing Manager (Retirement Community)

Hours : 37.5 hours per week

Salary : up to 27500 per annum

We are seeking a dedicated and compassionate Deputy Housing Manager to support our clients retirement community. The ideal candidate will have a passion for working with older people exceptional customer service skills and the ability to effectively lead staff in creating a positive resident experience.

What Were Looking For

  • Previous housing experience
  • Previous housing experience in a retirement community setting
  • Proven ability to motivate and lead staff in a customer service environment
  • Experience in achieving Key Performance Indicators and ensuring contractual compliance
  • Proficiency in collecting analysing and acting on customer feedback
  • Strong communication skills with staff residents and other key stakeholders
  • Great customer service skills

Whats On Offer

  • up to 30 days annual leave plus bank holidays
  • Life Assurance
  • Health and wellbeing plans
  • Pension scheme

    • Responsibilities

  • Lead and motivate staff to ensure a high standard of service delivery and resident satisfaction
  • Assisting in tenancy management and assisting residents in paying rent and service charges including eligible benefits claimed
  • Manage daytoday operations of the retirement community ensuring contractual compliance and achievement of KPIs
  • Compile and analyse resident feedback to drive continuous improvement initiatives
  • Communicate effectively with staff residents and key stakeholders to maintain a harmonious living environment
  • Utilise strong organisational and time management skills to oversee frontofhouse operations and compile detailed reports

    • Reference : WILL127497 / AP

    INDNUR

    Required Experience :

    Manager

    Key Skills

    Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1