Performance Coach

Full-time temporary for 12 Months

Are you a dedicated Performance Coach with a focus on embedding and continually improving skills, adding value to the service by ensuring individuals are working at their full potential, aligned with service goals, which in turn will enhance the quality, efficiency, and consistency of service delivery?

You will support the development of Durham County Council’s Transactional and Customer Services function working closely with the service’s management team focusing on supporting them to achieve the highest standards of management, leadership, and service delivery.

In this rewarding role, you will ensure that progress is monitored and reported on appropriately to the Transactional and Customer Services Senior Management Team and other key stakeholders, taking action to ensure any risk to delivery is reported and acted upon.

What is involved?

Your remit will include the following :

• Demonstrate Effective Leadership
• Focus on Performance
• Establish Effective Relationships
• Maintain a focus on change and continuous improvement
• Reporting and Data

What will I need?

NVQ level 3 or equivalent demonstrable experience in a performance coaching and development environment.

Evidence of continuing professional development.

You will have experience of performance coaching and delivery of development activity along with coordinating streams of work.

Your essential skills and knowledge will include understanding of performance management techniques and measures.

Please refer to the Person Specification for the full criteria.

We encourage you to contact Victoria Murray, Head of Transactional and Customer Services via email at [email protected] to arrange an informal discussion about the role.

INTERVIEWS

Interviews will be held the week commencing Monday 24th March 2025.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

REWARDS AND BENEFITS

We offer generous rewards and benefits that are designed to help you perform at your best :

Rewards and benefits are subject to individual terms and conditions.

HOW TO APPLY

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.

Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.

If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email [email protected] or telephone the Recruitment Help Desk on tel. no. 03000 26 27 27 (option 3).

We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice.

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM [email protected] AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.#J-18808-Ljbffr