This job offer is not available in your country.

Housing Officer

Notting Hill GenesisLondon, ENG, UK

30+ days ago

Job type

Full-time

Job description

Job Description

Summary

Are you passionate about making a real difference in people's lives?

Join Notting Hill Genesis as a Housing Officer , where no two days are the same, and where you'll be at the heart of ensuring our residents feel safe, supported, and valued in their homes.

What you'll do

As a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive.

Main Point of Contact : As a Housing Officer, you will be one of the primary points of contact for residents on your patch.

You'll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.

Autonomy and Planning : You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.

Problem Solving : In this reactive role, you'll need to be adaptable-managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.

Supporting Residents : < / s...