Your new role You will have a proven track record in successfully delivering a range of support functions to clients including sound experience in : systems monitoring; trouble shooting; and diagnostics. The role will involve liaising with both internal and external stakeholders to fully deliver operational systems and ensure 2nd / 3rd line technical support is provided as required. What you'll need to succeed
- Detailed knowledge of UNIX / AIX, VMWare and Linux
- Knowledge of a help desk system and managing service requests / incidents / problems
- Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's)
- Attention to detail and ability to meet agree build standards
- Good organisational and communications skills, Strong technical troubleshooting skills
- Proactive approach and team playerNice to have skills
- An understanding of ITIL framework
- Knowledge of IBM storage and SAN configuration
- Knowledge of any of following applications / solutions would be beneficial : Oracle Grid Infrastructure, Tivoli Storage Manager (TSM), and Oracle Databases What you'll get in return c£500 per day (inside IR35) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.