Job Title : IT Technician Location : Hereford, UKSalary : £30,000Are you a tech-savvy professional looking to elevate your career in IT support and venture down a new challenge that offers a road map to management?Our client is seeking a dedicated and enthusiastic IT Technician to join their team within the educational sector as the first point of contact for all IT-related issues. If you have a passion for technology and a commitment to delivering exceptional customer service, we want to hear from you!Key Responsibilities :

• Initial Point of Contact : Act as the primary contact for all IT queries and issues.
• Office 365 Support : Provide user management, troubleshooting, and application support.
• Windows Server Management : Troubleshoot and manage Windows Server environments.
• Hardware Support : Offer support for desktops, laptops, printers, and other peripherals.
• Issue Escalation : Escalate complex issues to higher-level support as needed.
• Record Keeping : Maintain accurate records of support requests and resolutions in our ticketing system.
• Customer Service : Deliver exceptional customer service, ensuring client satisfaction.Requirements :
• Proven experience in an IT support role.
• Strong knowledge of Office 365 and Windows Server environments.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• A commitment to providing outstanding customer service.Why Join Us?
• Be part of a supportive and collaborative team in a friendly work environment.
• Opportunities for professional development and growth within the company.
• Competitive salary and benefits package.
• The chance to make a real impact on Educational IT operations.If you want to be a part of a team that values innovation, dedication, and excellence in IT support, apply today to take the next step in your IT career!(url removed)In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy