Customer Support Executive

One of the UK’s leading online trade printers has an exciting opportunity for an ambitious and outgoing Customer Support Executive to join their growing team based in Manchester.

They offer trade print deals on business cards, flyers, leaflets and printing, working exclusively with design and print companies. Their UK-based central support team has been doing this for a long time and provide outstanding customer service and quick turnaround times for their customers.

Due to growth, they are looking for a bouyant individual to join their customer support team. Based at their studio in Trafford Park, you’ll add a little magic to their customers’ lives by making ordering easy and helping them to grow their businesses.

The role :

Responding to customer queries via email, phone and online chat

Assisting with product specifications and navigating website

Providing quotes

Investigating and resolving customer issues

Helping promote the company

Informing customers about services that could suit them

Suggesting products they may be interested in

About you :

Some customer service and sales experience is desirable

Design and print knowledge is desirable, though full training will be given to the right person

IT literate

Ability to multi-task, prioritise and manage time effectively

Self-motivated and driven

A great relationship builder

Good communication skills, verbal and written

They’ll provide you with full training on their processes and systems, but you’ll have the appetite to hit the ground running.

Sounds interesting? Email your CV to jobs@marqetspace.com today.

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