Guest service team member

Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.

Attend to all incoming calls in a professional and polite manner constantly striving to provide Total Customer Satisfaction.

Maintain strict security procedures to ensure guest confidentiality and safety

Duties :

• Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality / privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
• Assist as required to screen calls for reservations.  Ensure accurate up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Assisting the Food and Beverage department with the efficient control of breakfast bar services and needs of guests through the restaurant facilities.
• Attend to other duties as requested by Management and Supervisors

Qualifications :

Hospitality experience.

Familiar with Opera Cloud.

Computer literate.

Fantastic customer service skills.

Bubbly personality full of ideas and initiative.

Additional Information :

Salary 12.57 per hour

Remote Work : Employment Type :

Parttime

Key Skills

Advertising Management,Cost Accounting,Integration,Legal Operations,Entry Level Finance

Experience : years

Vacancy : 1