Description

What you’ll be doing :

Holding a structured meeting with an individual to identify appropriate study and support strategies to facilitate participation in their study activities including, and where appropriate, Non-Medical Helper (NMH) and travel support.

Evaluate the suitability of, and offer advice on appropriate hardware, software, assistive technology and other aids for each individual.

Preparing for and producing study needs assessment reports for students in Higher Education who are in receipt of Disabled Students' Allowances (DSA's) in accordance with the appropriate regulations, timeframes and guidance.

Holding a structured meeting with an individual, remotely (by phone or video call) and face-to-face in a hybrid role as required based on customer demand, to identify appropriate study and support strategies to facilitate participation in their study activities including, where appropriate, non-medical helper (NMH) and travel support.

Delivering high quality, relevant, AT Training to meet customer needs.

Capita Public Service Division operates a matrix management model. Everybody within the business has dual responsibilities and accountabilities to the value stream in which they work as well as the market sector(s) they service.

What we are looking for :

Excellent report writing abilities and attention to detail

Extensive knowledge of the DSA funding guidance

Great communication skills in both Welsh and English

An in-depth understanding and current knowledge of a range of relevant assistive technology (software and hardware) and its role in addressing challenges across a broad range of disabilities, matching the features and benefits of the AT hardware and software package recommended, to the needs of the individual.

Adept at working to strict KPIs and producing work of excellent quality.

While the role involves independent / lone working we are seeking team players keen to work collaboratively with colleagues to do the best for our customers, with an appreciation that individual performance is critical to the success of the team, reliable and dependable with sound organisational skills.

Attention to detail

About Government Services

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.

What’s in it for you?

A competitive basic salary

23 days’ holiday (rising to 27) with the opportunity to buy extra leave.

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.

Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

You’ll get the chance to follow your chosen career path anywhere in Capita.

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next :

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email at or call 07784 237318 and we’ll get back to you.

Location : Birmingham

United Kingdom

Time Type : Full time

Contract Type : Permanent