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Customer Service Advisor - Mortgages S1 Homes Direct Servicing

Customer Service Advisor - Mortgages S1 Homes Direct Servicing

Banco SantanderHartlepool, England, UK
12 days ago
Job description

Customer Service Advisor Mortgages S1 Homes Direct Servicing

Country : United Kingdom

Join our community.

If you are passionate about customer service and want to build a career doing what you love wed like to hear from you.

Were hiring full time Customer Service Advisors in our Homes Direct Servicing team in Thornaby with a starting package of 26900; this is made up of a base salary of 24000 along with an additional 500flexible benefit and up to a 2400 discretionary performance related bonus.

By joining our team youll enjoy the best of both worlds hybrid working and the collaboration of a great office environment.

In this role youll bring energy and warmth to every customer interaction whether helping someone secure their dream home or celebrating their final mortgage payment. No two calls are the same and well equip you with the skills to build strong customer relationships take ownership and deliver great service.

The difference youll make :

  • Handling customer and thirdparty mortgage queries and transactions over the phone. Once fully trained you may have the opportunity to support via Live Chat too
  • Inspiring customers to embrace our digital evolution allowing them to choose how they interact with us
  • Keeping ourcustomers and the bank safe by identifying vulnerability and detecting potential fraud
  • Collating information accurately to solve customer queries at first point of contact

What youll bring :

These are the essential requirements you need to be successful in this role :

  • Excellent verbal and written communication skills
  • Extensive computer and numeracy skills having the ability to navigate multiple systems at once
  • A passion for delivering outstanding service listening to customer needs and providing great outcomes
  • The right to work in the UK (please see details below)

    • It would also be nice for you to have :

  • Excellent attention to detail ensuring policies and regulations and quality standards are followed.
  • The ability to thrive in a fastpaced environment and adapt to change.

    • What else you need to know :

    Were recruiting fulltime roles at 35hrs per week within our opening hours MondayFriday 08 : 00 18 : 00 and Saturdays 09 : 00 14 : 00 (with time off in lieu for Saturday shifts).

    Well provide you with a comprehensive fullypaid training programme onsite for a minimum of 12 weeks. When youve completed your training period and reached the required level in the role youll have the opportunity to introduce working from home. We may also consider individual requests for flexible working such as parttime hours.

    This role is based in Teesside and youll be expected to spend at least two days per month of your time in this office.

    We offer free onsite parking at our Teesside office.

    Inclusion

    At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.

    How well reward you.

    As well asasalary we offer a wide range of benefits that you can choose from and tailor to your needs.

  • Starting salary of 24000 plusa 500annual cash allowance to spend on our great range of benefits.
  • 25 days holiday plus bank holidays which increases to 26 days after 5yrs service with the option to purchase up to 5 contractual days per year.
  • Eligible for a discretionary performancerelated annual bonus.
  • Voluntary healthcare benefits at discounted rates. Including : medical insurance dental insurance and health assessments.
  • Free access to a range of digital health services including GP.
  • Free access to wellbeing apps and up to three weekly online classes.
  • We put 8 of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5 of salary if you contribute as well and you can take some of our contribution in cash if you prefer.
  • Protection for you and your family with companyfunded deathinservice benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
  • Support your favourite causes through charitable giving and our community partnerships.
  • Share in Santanders success by saving or investing inour shareplans.24 / 7 access to an online employee discount platformincluding retailers entertainment eating out travel and more.
  • As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services.

    • Learn more about our benefits and family friendly policies

    Right to work in the UK.

    Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However if you do not have a right to work or an application for a working visa / permit is unsuccessful Santander will not proceed with your application and will withdraw any conditional offer previously made.

    What to do next :

    If this sounds like a role youre interested in then please apply.

    If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through telephone email or face to face. You can contact us at or call 0.

    Required Experience :

    Unclear Seniority

    Key Skills

    Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1