Service Planning Coordinator

Job Description

This is an excellent opportunity for an experienced service coordinator to join our planning team.

The main responsibilities of the role are :

• Schedule all labour in geographic area to achieve required SLA’s for reactive, quoted and PPM jobs
• Efficient route planning of the area’s engineers using the available software to maximise efficiency and reduce travel time
• Ability to work under pressure positively and with enthusiasm to achieve the goals of the Area, team and wider Service team
• Prompt response to customer queries and phone calls
• Monitoring of the KPIs which include : o New Jobs o Return Visits o Overdue booked jobs o Quoted Works & PPM
• Ensure Internal Service System and Client specific web sites are updated and in line with SLA’s
• Cover Service Mailbox, logging calls & answering queries, during sickness or holidays

Essential Criteria

Benefits of working at Record

If you are successful, you will join a forward-thinking organisation that is always striving to do better, adopting an empowering working environment that allows you the opportunity to grow and develop in your role and beyond.

As a Real Living Wage employer, you can expect to receive the following benefits when you work at Record UK :