Head of Client Services (Fixed Term)

Ready to Lead and Innovate in the World of Client Services?

About Us

We are Hydrogen - the largest specialist social media agency in Scotland.

Our award-winning team of 30+ specialists live and breathe social media : what we don't know about the platforms isn't worth knowing.

There couldn’t be a more exciting time to join us following the recent acquisition into the PA Media Group, a diverse portfolio of specialist media companies spanning news & information, data, technology, marketing, and communications.

About the Role

We have an opportunity for an exceptional and dynamic individual to join us as Head of Client Services. This role is to cover parental leave and is being offered on a 12 month fixed term basis.

As a key member of our leadership team, you will steer our Client Services and Strategy team with your expertise and experience. Your main purpose in the role will be to oversee key growth accounts in the Hydrogen portfolio, ensuring unparalleled service and delivering outstanding results for our clients, fostering strong relationships and driving account growth.

This role is a unique opportunity to drive positive change and cultivate an inspiring culture and work environment. You’ll support and develop your team, collaborating with other Heads of Department to ensure the agency runs seamlessly and innovates continually to elevate performance.

At Hydrogen, we value every voice. You will be encouraged, and will inspire your team, to present fresh ideas and challenge conventional norms, contributing to a culture where innovation thrives.

What You Can Expect Day-to-Day

• Client Relationships : Build and maintain strong relationships with key clients, deeply understanding their businesses and consistently exceeding their expectations.
• Team Management : Lead and mentor the Client Services & Strategy team, fostering strong relationships and focusing on team development. Act as a role model, encouraging positive ways of working.
• Revenue Growth : Drive growth by identifying and leveraging opportunities to increase revenue across key accounts.
• Client Innovation : Identify and present growth opportunities to clients in compelling ways, managing risks to the client relationship proactively.
• Pitching and Proposals : Support new business efforts with the delivery of exceptional pitches and proposals.
• Operational Excellence : Ensure quality control of client work, develop processes for continuous improvement, and lead cross-functional collaboration to achieve client success.
• Industry Awareness : Stay informed about market trends affecting client industries and the latest social media industry news to inform client strategies.

Who You Are

Our ideal candidate is passionate about developing a positive and productive working environment and culture. To be successful you’ll need to understand the agency landscape, including experience managing budgets and financial reporting.

You’ll also need :

What We Offer

Inclusion

We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience, we’re also focused on who you are and what else you can bring.

We recognise the importance of a healthy work-life balance and positively encourage agile working.

We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.