Customer Service Manager Full Time, Permanent Up to £60k DOE + Benefits + Bonus & Career Development East Sussex Excellent Company to work for & Career Prospects! Look no further!Our client is a market leading company that specialises in mechanical manufacturing and has been at the forefront of their industry for over 100 years!!Working from their office in East Sussex you will be responsible for all internal sales functions including applications engineering, quotation management, sales order processing systems and after sales support globally. Accountable for coordinating and reporting on sales support activities outside the UK and Europe. Responsible for ensuring an effective interface between Customers, Distributors and the Company, including defining and driving continuous improvement activities that create the environment, processes and tools to consistently deliver an outstanding customer experience.What's involved for the Customer Service ManagerYou will be responsible for tracking of sales and order data and maintenance of our CRM process, ensuring accurate quotations and sales materials are provided to Customers, Distributors and external sales teams.Lead, motivate, and develop a high-performing customer support team (currently 3 members), ensuring coverage and seamless communication across all channels.Develop, implement, and regularly review customer-centric KPIs to measure team performance and customer satisfaction, ident...