Complaints Handler

Job Title : Complaints HandlerLocation : Port SolentSalary : £13.50 an hourJob Type : [Full-time]Overview :

• Case manage and investigate customer complaints.
• Be accountable for all customer contact throughout a stage 1 complaint, via telephone, letter, or email / Build and monitor actions plans for customer completions or escalation if / when appropriate.
• Build relationships with customers and key stakeholders to deliver positive outcomes.
• Experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills.
• An understanding / experience of Housing Ombudsman but can be taught.If you are passionate about making a positive impact in the lives of individuals facing substance misuse challenges, we would love to hear from you. This is a 12 week contract with the possability of extension subject to performance.How to Apply : Please submit your CV and a cover letter outlining your suitability for the role. We look forward to receiving your application