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Customer Claims Advisor

Customer Claims Advisor

CCA Recruitment GroupNewcastle upon Tyne, England, United Kingdom
13 days ago
Salary
£24,000.00–£26,000.00 yearly
Job type
  • Full-time
Job description

Customer Claims Advisor - Newcastle

Location : Longbenton, Newcastle

Salary : £24,000 - £26,000

Start Date : 26th March 2025

Shifts : Monday to Sunday, 8 AM - 8 PM, working on an 8-week rotational shift pattern

We are looking for an experienced Customer Claims Advisor to join our team in Newcastle. This is a crucial role where you will be the first point of contact for customers making insurance claims - often during stressful situations, including cases of loss of life. Your ability to show empathy, build rapport, and handle sensitive conversations will be essential.

What We're Looking For :

  • Minimum 2 years' experience in a contact centre, financial services, or supervisory role in retail / hospitality
  • Strong customer service background with the ability to handle complex conversations
  • Ability to stay calm under pressure and manage challenging situations with professionalism
  • Flexibility to work within an 8-week rotational shift pattern, covering Monday to Sunday, 8 AM - 8 PM

We don't just offer jobs - we offer epic benefits to make your life easier, happier, and more rewarding! Check these out :

  • Save BIG on your shopping! Get 10% off with our Colleague Clubcard - and watch it jump to 15% on payday.
  • Health comes first! Free, 24 / 7 Virtual GP appointments for you AND your family. Need a boost? Our cycle-to-work scheme keeps you moving.
  • Take a well-earned break! Enjoy a massive 7.2 weeks of holiday, including Bank Hols - plus, you can buy extra days if you fancy!
  • We've got your family covered! Enhanced maternity leave, 8 weeks of paid paternity leave, and shared parental leave (because family matters).
  • Exclusive discounts! Score amazing deals from big-name brands to save on everyday essentials.
  • Plan for your future! We match your pension contributions 1 : 1 up to 7.5% AND give you life assurance worth 5x your salary.

    • What You'll Do :

  • Act as the first point of contact for customers making insurance claims
  • Gather all necessary information to begin the claim process
  • Provide support and reassurance to customers during difficult times
  • Ensure supplementary services (e.g., car hire) are arranged where needed

    • This is a specialist role requiring life experience, emotional intelligence, and a customer-focused approach. If you're ready to make a difference in people's lives while growing your career, we want to hear from you!

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